INTERNATIONAL ORDERING POLICY
The recipient is responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery.
Payment Methos for Internationl Orders:
If your billing or shipping address is outside the New Zealand please choose PayPal or Bank Transfer or Western Union or Money Gram as your selected payment method.
When will I receive my order?
Delivery to most physical addresses occurs within 5 to 28 business days. The following in-house processing procedures will postpone the shipping of your order: customizations, back-order, and special-order. Your entire order will be sent in a single shipment.
What shipping method do you use?
You must select "international" shipping at checkout. Nearly all international shipments are sent via Fedex and DHL service. We prefer these because they provide traceable service on every shipment.
May I ship to a post office box or private box address?
Fedex and DHL does not carry to box addresses, so you must provide a physical address for delivery.
Is any of your merchandise restricted in my country?
All countries regulate the quantities and varieties of items that can be imported. Sports apparel is not generally considered a restricted item, but please check with your local customs agency before ordering. Most of our printed and media items are intended for use by English-speakers. Our VHS tapes are in NTSC format, and our DVDs are formatted for Region 1 use only. You are responsible for obtaining proper permission to receive the items in your order.
Will I need an import license?
Most countries do not require that you have an import license before receiving small shipments for personal use, but some countries do. Please inquire with your local customs agency for more information. You are responsible for obtaining proper licensure to receive the items in your order.
Will my recipient have to pay customs charges on a gift?
In most cases, yes. We must provide the description and value of all items included in your order. Your local customs officials are responsible for determining the appropriate import fees, and they will usually assess duties on any item shipped in relationship to a business transaction, even if the recipient is receiving the item as a gift.
What should I do if I am missing an item or if I received a defective or incorrect item?
Please accept our apologies if your order was not processed correctly. Just contact us, and we will do our best to correct your order as efficiently as possible. We can usually reimburse reasonable return shipping fees if you need to return an item due to our error.
Are customs charges refundable?
ALL import charges are non-refundable. These fees are paid to your government revenue organization, so we cannot refund them. Your government revenue organization might refund previously-paid customs charges if you can show proof that you have returned the item. Please contact your government revenue organization for more information. In most cases, you will need to send them the items listed below for consideration of refund. Please do not send these items to us as we are unable to contact your government revenue organization on your behalf.
- official customs refund request form
- proof that you received the item (receipt from Fedex or DHL)
- proof that you paid the customs charges (cancelled check, cash receipt, or banking statement)
- proof that you returned the item (receipt for shipping the item back to us)
What else should I know about delivery to international addresses?
Please visit these related pages for more information: shipping, payment methods, returns.
Do you have a page where I can wade through complex legal jargon?
No business is complete without one. Just take a look at our terms and conditions for all the fine print you can handle.